Refunds & Returns
Effective Date: April 25, 2025
Last Updated: April 25, 2025
Exora Ink (“we”, “us”, “our”) respects your privacy.
This Refunds & Returns Policy explains what kinds of return merchandise we will accept, and what refunds can be requested.
Return Policy for Custom Goods
All of our products are custom-made to order. Because of this, all sales are final.
We will offer a replacement or refund if:
- The wrong item was delivered
- There’s a print error caused by us
- The product is defective or damaged upon arrival
To request a replacement or refund, contact:
support@exoraink.com within 7 days of delivery with:
- Your order number
- Clear photos of the issue
We do not accept returns or exchanges based on:
- Sizing issues
- Design approval mistakes
- Or basic buyer’s remorse
Changes to This Policy
We may update this policy occasionally.
Changes will be posted on this page with a new effective date.